Privacy Policy

This Privacy Policy explains how Pamela Blaney ("we", "us", "our") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

We may collect personal information you provide directly, including: name, email address, postal and billing address, payment details (processed by our payment providers), order history, course progress, and any communications you send us.

2. How we use your information

• To deliver products, courses, memberships, and digital content you have purchased or subscribed to.
• To send transactional emails (receipts, course access, account updates).
• To send marketing emails where you have opted in. You may unsubscribe at any time.
• To improve our website, content, and services.
• To comply with our legal obligations.

3. Disclosure

We do not sell your personal information. We share it only with trusted service providers (payment processors, email delivery, hosting, analytics) who are contractually required to protect it, and with authorities where required by law.

4. Storage and security

Your information is stored on secure servers and protected with reasonable technical and organisational measures. Some providers may store data outside Australia; by using our site you consent to such transfers.

5. Cookies and tracking

We use cookies and similar technologies (including analytics and advertising pixels) to understand site usage and to improve your experience. You can disable cookies in your browser settings.

6. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us at hello@thecrownyouneverlost.com.au. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

7. Changes

We may update this policy from time to time. The "Last updated" date above reflects the most recent version.